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Policy
Backorder Policy If The product you have ordered is currently unavailable at any of our warehouse(distributor) locations. This item may not have been available either when you ordered it originally or another customer’s order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience............................................... We will keep your order open and do our best to ship the item you ordered. Of course, we never charge your credit card, debit card or credit line until the product ships! If you would like to cancel your order, please send us an email at info@411buyitnow.com In some cases, the manufacturer may have a longer lead time then what they actually stated, committed to, etc. and thus the re-stocking of our warehouses may be delayed for longer than 10 days. Again, we apologize in advance if this happens, but this is beyond the control of 411buyitnow.com. We will do our best to ship your order as soon as we receive the product. In other cases, the manufacturer may only produce a limited quantity of a specific item (this is called “constrained” in the industry)................................................ This quantity may not be sufficient to satisfy all of the orders placed for a particular item either with 411buyitnow.com and/or our competitors. 411buyitnow.com will attempt to fill as many orders as we can, utilizing a “first in, first out” logic. We apologize in advance if we are not able to fulfill your order. Refurbished items are by their very nature “constrained”. We have no guarantee that we will receive additional product and thus will cancel your order after two weeks if we are unable secure additional inventory. Finally, in some cases, the manufacturer may choose to discontinue an item, even though the channel has quite a few orders for a particular item. This will force us to cancel that item from your order. Again, this is beyond our control and we apologize in advance if that should happen. ....................................................If you would like estimated time of arrival of when we believe the manufacturer will ship us the backordered item (ETA date), please e-mail us at info@411buyitnow.com................ Return Policy General Terms Please note that all purchases are final. Unauthorized or Refused Returns 411buyitnow.com will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our warehouse. 411buyitnow.com will impose a 15% restocking fee plus any applicable shipping charges for refused shipments by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging. .................................................If you desire to cancel an order, please contact us at:info@411buyitnow.com Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days, the terms of the manufacturer’s warranty apply. Please contact the manufacturer directly. A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. You can get a list of manufacturer phone numbers ask at :info@411buyitnow.com Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number. ....................................................Any return found to be non-defective, once our warehouse has inspected it,is subject to a restocking fee of 15% and all non-product-related fees (shipping) are not refundable. Software Defective software products may be exchanged for the same title only. Non-defective software that has been opened is not returnable under any circumstances unless the manufacturer offers a Money Back Guarantee (MBG). In this instance, please directly contact the manufacturer of the software title. All software is subject to license agreements or terms established by the software publisher. Be sure to read and agree to the license before using the software. Money-back Guarantees 411buyitnow.com does not offer a money-back guarantee on any product. Return Procedures Procedure Please contact us at info@411buyitnow.com to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without a RA number. RA numbers are valid for 20 business days after issue and must be received in our warehouse within 45 days from the date of the invoice. Any returns will be refunded the lower of either the purchase price or current product price.
............................................................ For faster service, please have the following information on hand when asking for an RA number: customer name, invoice/order number, Item number and serial number (if applicable), and nature of the problem. Your RA number(s)will be send back to you (email) very fast,It must appear clearly on the shipping label on the outside of the return shipment. Fill it out and tape it on the box you are returning. Please do not mark the box itself in any other way. We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 10 days. Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, cabling and accessories. We reserve the right to refuse a return on any product that does not meet these requirements. Unopened/Unmarked Packages Please notify the 411buyitnow.com Customer Service or Sales Specialist that the package has not been opened.
........................................................ If the order file shows that you are returning an unopened package, our warehouse will charge a 15% restocking fee if the item is returned opened. The Customer is responsible for shipping charges on all returned items. 411buyitnow.com strongly recommends that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection.
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